Consolidated returns adopted by 86% of shoppers.
A network of 9,000+ convenient Return Bar® locations nationwide, including 5,000+ The UPS Store® retail locations — shoppers’ top choice for return drop-offs.
Why Choose Us
93 NPS with 86% shopper adoption
86% of shoppers choose our hassle-free Return Bar® service at The UPS Store®, Ulta Beauty, Staples, Petco, and Giant Eagle.
- 5,000+ The UPS Store® retail locations
- No boxes, no labels, no hassles
- Instantly initiated refunds and exchanges
How does it work
Shoppers enjoy easy, box-free, label-free drop off
After starting their return online, shoppers bring their items to a Return Bar® location of their choice, without needing to package or print anything.
Returned items are scanned and verified to help reduce fraud
Every item in the return is scanned and verified using our patent-pending process, ensuring the correct items and number of items are present. Returned items are sealed into a labeled bag, which is tracked as it travels back to the retailer.
Refunds and exchanges are initiated instantly
As soon as the return is approved, the shopper’s refund or exchange is initiated, and they receive an email confirmation. This reduces ‘Where is my refund?’ calls.
Returns are consolidated and shipped together, reducing costs
Returns from all retailers are consolidated and shipped together to the closest regional Return Hub.
Bulk shipments leave our warehouse with advanced notice
When returns arrive to our regional Hubs, they are sorted by retailer, boxed, palletized, and shipped in bulk with advanced shipping notice to the retailer.
Compared to receiving thousands of individual return packages, our consolidated, bulk shipments helping improve efficiency of restock upon arrival, saving time and money.
Many drop off locations just had to show the bar code and didn’t have to find a box to pack the article
Sofia Miller
Influencer